Privacy Policy

Harrison & Wildon Ltd are committed to protecting and respecting your privacy.

Any reference to "we" or "us" means Harrison & Wildon Limited, which is a private limited company with registered company number 01319758 and our registered office address is:

21 Fullers Field, Swan Lane, Westerfield, Ipswich, IP6 9AX.

This privacy notice sets out the basis on which we collect information from you and how we use information which we collect or which you provide to us. This includes information which we collect or that you provide manually or via online services.

If you have any questions regarding how we use your information or you wish to exercise any of your rights in relation to your information (as set out in paragraph 7 below), please contact our Data Manager via our contact page or at office@harrisonandwildon.co.uk or our registered address shown above.

We only collect information that we will use for the purposes set out in this notice.

Specifically, we collect information you submit to us:

Through forms, for example such as by filling in our 'Contact Us', on our website;

By sending us emails and text messages;

By interacting with us on social media platforms;

By speaking to us in our office or over the telephone, for example in making an enquiry;

By applying for a job with us or registering your interest in doing so, either directly with us or via a third party recruitment agent.

Please note: If you submit details to us of any other person (e.g. a colleague), please make sure you have their permission before doing so.

We use the information we collect for the following purposes:

• To enable you to order services from us and to provide you with those services, which again requires a certain amount of information to be collected.
  To respond to any questions, suggestions, issues or complaints you have raised with us.
• To respond to any social media posts or other public comments you make where these are made to or about us, our services or other activities.
• To perform any contract we have entered into with you but also to enforce a contract against you if you do not honour it, including seeking to collect any debts that you may owe us and instructing third parties to support us in doing so.
• To maintain administrative and legal records about our business to enable us to understand what we have sold, how, when, where and at what price and account to HM Revenue & Customs for the related taxes that we have to pay.
• To contact you in relation to jobs that may be of interest to you and/or to assess your suitability for a particular role and to comply with legal, regulatory and corporate governance obligations and good employment practice.

In accordance with data protection law, we are obliged to inform you that we are using your information as described in this policy on one or more of the following legal bases:

• you have given your consent to us using your information as described in this notice;
• the use is necessary to perform a contract between us or to take steps which you requested us to take before entering into a contract;
• the use is necessary to comply with a legal obligation to which we are subject;
• the use is necessary to save your life or that of another individual;
• the use is necessary for the performance of a task carried out in the public interest or in the exercise of our official authority;
• the use is necessary for the purposes of our legitimate interests, including fraud prevention or preventing crime and protecting public security.

We cannot run our business or provide many of our services and benefits without involving other people and businesses and sometimes we pass your information to these other people and businesses as set out below. We only share your information where we can do so in accordance with our legal data protection and privacy obligations.

We share the information we collect with:

• Our different business units that have relationships with our customers and users. We do so because we hope to have a relationship with you across our different business units and we want to be able to provide you with the same value and high quality of experience.
• Our insurers and insurance brokers where required in order for us to be able to obtain insurance against risks we face in running our business. They may retain this information for the purpose of ongoing risk assessment and insurance broking and underwriting services.
• Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
• Our professional advisers for example our lawyers, accountants and technology consultants when they need it to provide advice to us.
• The police, local authorities, HM Revenue & Customs (HMRC), the courts and any other central or local government bodies where they request it and/or where we may lawfully disclose it, for example for the prevention and detection of crime.
• Other people who make a subject access request to us, where we are allowed to do so by law (see Managing Your Information below for what we mean by a subject access request).

We may also share the information we collect where we are legally able to do so, for example, to comply with a court order.

In accordance with our legal data protection and privacy obligations, we will only retain your information for as long as is necessary for the purpose for which it was collected.

We will then either securely delete it or anonymise it so that it cannot be linked back to you.

It is very important to us that all the information we hold about you remains accurate and up to date to reduce the risk of a misunderstanding. You have a number of rights which we respect and aim to uphold in everything we do. These rights are set out below. We reserve the right not to comply with any requests we receive where we may lawfully do so, for example if we reasonably believe a request to be malicious, technically very onerous, to involve disproportionate effort or harmful to the rights of others. a) Asking us about your information you have the right to ask us whether we hold information about you and, if so, for us to give you certain details about that information and/or the information itself. This right is commonly known as a subject access request. If you would like to make a subject access request, please do so in writing to the company address below. b) Correcting inaccurate information If you have reason to believe any of the information we collect on you may be inaccurate or incomplete, and you cannot correct such inaccuracy or omission yourself through your account with us, please contact us with your queries and/or with the updated information. c) Erasing information you have the right to require us to erase your information in the following circumstances: the information is no longer necessary for the purposes for which we collected it; we need your consent to use the information and you withdraw your consent; you object to us using your information:

1. for the performance of a task carried out in the public interest;
2. or for the purposes of our legitimate interests (e.g. direct marketing) and there are no overriding legitimate grounds for the processing;
3. we have used your information unlawfully;
4. the information must be erased for compliance with a legal obligation to which we are subject.

d) Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy for further details.